When do lessons start? What is the In-Car Availability Date?
Students can book their first in-car lesson on or after the "In-Car Availability Date" chosen during the enrollment process. A permit is required to begin driving lessons. If you do not have your permit, you will need to complete our 30-hour online course and pass the DMV knowledge test. Behind-the-wheel lessons cannot be scheduled until your account is paid in full.
How do I schedule lessons? How many lessons can I schedule at once? How much time is required between lessons?
You can schedule lessons online at the Student Portal. Students will receive an email with instructions on how to access the Student Portal. We allow two lessons to be scheduled at one time which are scheduled a minimum of two weeks apart.
How long does it take to complete the program?
The length of time it takes to complete the program is dependent on the availability of the student, the availability of the instructors and other events outside The Auto Club's control. Lessons are spaced a minimum of 2 to 3 weeks apart to allow time to practice between lessons. Please keep in mind that teens under 17 ½ must hold their permit for at least six months as required by the DMV.
Why do lessons start at your office? Can you pick-up at my home?
We do not pick up at home. Unlike other driving schools, the Auto Club has designed routes for each lesson that are set to develop good driving habits and meet Auto Club specific learning objectives. These Auto Club approved routes all begin and end at the Auto Club location to provide instruction consistency and the best use of lesson time.
What is your program cancellation policy?
If you cancel within 3 business days of enrollment, you will not incur any fees. After 3 business days, a fee will apply. See Program Terms and Conditions which is available on the Student Portal.
What is your lesson cancellation policy?
If you need to cancel and reschedule an in-car lesson, you may do so through the Student Portal. Lessons must be cancelled at least 24 hours prior to the lesson. Otherwise a $60 fee will apply.
If I made a partial payment of $199, when is my final payment due?
The remaining balance on your account will be due 30 days after your initial payment. You can use the Student Portal to make your final payment. Behind-the-wheel lessons cannot be scheduled until your account is paid in full.
Why are lessons limited to one-hour while other schools offer two-hour lessons?
Our program objectives are based on safety and not speed of completion. One-hour lessons allow us to spread the learning process over the 6-month permit period which is required by the DMV and allows ample time to practice between lessons. Two-hour behind the wheel lessons offered by other schools can be a stressful experience for a new driver.
Does the online course have to be completed within a specific timeframe?
Yes. The online course expires 180 calendar days from the Enrollment Date. The online course must be completed and driving instruction permit obtained prior to scheduling your first behind-the-wheel lesson.
Do in-car lessons need to be scheduled and completed by a certain date?
All in-car lessons must be completed within one year from the Enrollment Date. No refunds after one year after the Enrollment Date.
